Virus Came with your Download

PC Startup Master software discussions & feedback
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wwgorman
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Joined: Jun 17, 2015 7:22 pm

Virus Came with your Download

Postby wwgorman » Jun 17, 2015 7:29 pm

I downloaded your product after paying for it but it came with a virus and the entire download was removed from my computer by Norton 360. The virus is WS.Reputation.1

I want my money back.

If I can not be assured of a secire download I don't want to do business with you. Please issue a credit. i am alerting American Express not to honor your charge.

William W Gorman Jr wwgorman@msn.com

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admin
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Posts: 59
Joined: Mar 30, 2013 8:33 pm

Re: Virus Came with your Download

Postby admin » Jun 19, 2015 6:16 am

Hello William,

We have initiated a refund

Did you ever hear about false positive alarms?

From Norton website - I think you trust it -

WS.Reputation.1 is a detection for files that have a low reputation score based on analyzing data from Symantec’s community of users and therefore are likely to be security risks.

Now, like any security technology, there is a small chance that we have made a mistake on a file. We are constantly tuning the reputation system to avoid these problems, but they do occur on occasion. If you believe a file has been mistakenly detected by WS.Reputation.1, you can submit a dispute at https://submit.symantec.com/dispute/. This page is monitored 24 hours a day so that we can immediately begin to research and correct any issue.

References:
http://community.norton.com/en/forums/clarification-wsreputation1-detection

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